Refund policy

Returns & Refunds

14-day returns
If something isn't right, you can return it within 14 days of delivery for a full refund of the item price. Items must be unworn, unwashed and in their original condition, with any tags still attached.

How to start a return
Email us at hello@wearedrume.com with your order number and the item(s) you want to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.

Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective or was not what you ordered. In that case we cover the cost.

Exchanges
Need a different size or colour? Return the original item for a refund and place a new order for the one you want — it's the fastest way to get it.

Damaged, defective or wrong items
If your order arrives damaged or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, at no cost to you.

Refunds
Once we receive and check your return, we'll email you and refund the original payment method within 5–7 business days. Your bank or card provider may take a few extra business days to show the credit. Original shipping charges are refunded only if the return is due to our error.

Non-returnable items
Sale items marked as final sale and items returned worn, washed or damaged can't be refunded.